Support

We're here to help

Questions about selling, bidding, or your account? Find quick answers below or reach our team directly.

Email us

We typically reply within one business day.

support@carfriend.in

Call us

Mon–Sat, 9 AM – 7 PM IST.

+91 12345 67890

Chat with us

Live chat is available in the CarFriend app.

Open the app

Frequently asked questions

No. CarFriend never touches your money. Payment happens directly between you and the dealer.
Open the CarFriend app, go to Profile → Account, and tap "Reset password." You'll get a link by email or SMS.
Auctions typically run for a set window. If it closes without a bid you're happy with, you can trigger One Click Buy to reopen it to every subscribed dealer instantly.
Dealer verification runs through KYC in the app — you'll need a valid PAN and dealership details. It usually completes within a few hours.
Since payment happens directly between seller and dealer, CarFriend isn't a party to it — but our support team can help mediate. Email us with your listing ID.

Send us a message

Fill this out and our support team will get back to you.